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The provider regularly assessed and monitored the quality of care provided at Castle View. Feedback from people and their relatives was encouraged and was used to make improvements to the service. Staff were appropriately trained and had the right skills to provide the care people needed. They received a thorough induction when they started working for the home and demonstrated a good understanding of their role and responsibilities. Staff had completed training to ensure the care and support provided to people was safe and effective to meet their needs. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.
There's no need for the service to take further action. The inspection team was led by a CQC inspector and joined by an Expert by Experience . Complaints were managed by the provider and lessons were learned. Click the title bar on any of the report introductions below to read the full entry.
CQC Rating for Castle View Nursing Home
Accommodation, meals, and assistance with personal care and medication. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. People had positive opinions about life at Castle View.
Appropriate checks were undertaken before staff began work and these were undertaken by the providers qualified human resource officer. Staff were able to attend team meetings and told us the organisation were supportive and provided opportunities for development. Medical care from a qualified nurse, and treatment for residents with illness or injuries. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. So, if they can't deal with any particular medical condition, they refer the patient to the specialized hospital for tests, treatment, or to see a consultant with specialist knowledge.
Ratings:
The residency houses younger and elderly adults with mental health conditions. The home has been registered with the Care Quality Commission for more than three years. Laverstock is designed to deliver the very highest standards of care. Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wil...
Gracewell of Salisbury Wilton Road, Salisbury, SP2 7EJ ★★★☆ Gracewell of Salisbury is a large nursing home located in Salisbury, with a capacity of 63. The care home caters for adults of all ages with Alzheimer's and other forms of dementia. Gracewell of Salisbury also cares for residents with physical disabilities and sensory impairment.
Services offered at Castle View Nursing Home
They’re like family to me” and “They look after me very well”. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. There were sufficient staff on duty to support people safely. The service had completed the necessary recruitment checks to make sure suitable staff were employed. The bedrooms are arranged over three floors – with a lift giving easy access to all – and residents are encouraged to personalise their rooms with their own photographs and other items of sentimental value.
Has satisfactory documented food safety management system. Audit by Food Authority confirms general compliance with procedures. Yes, Castle View Nursing Home provides care designed to meet the challenges faced by people living with dementia. – the service is performing badly and we've taken enforcement action against the provider of the service. They inspect care services to ensure they are supporting peoples wellbeing; appropriately setup; properly planning out care; are well led; and effectively staffed, each criteria is given a grade out of 6. The senior managers of all the providers homes had a monthly meeting where various aspects of service provision were discussed and audit outcomes were presented.
People had individual care plans that had been personalised. The home provides accommodation over three floors which were accessed by a lift. The service had eight rooms that had been designated for ‘intermediate care’. People could access ‘intermediate care’ from hospital to receive rehabilitation for a short period of time.
It monitors and inspects services, to make sure they are safe, effective and provide high-quality care. It is the fundamental ethos that those service users who live in the home should be able to do so in accordance with the homes statement of values. It is the objective of the home that all service users shall live in a clean and safe environment and be treated with respect and sensitivity to their individual needs and abilities. Staff will be responsive to the individual needs of service users and will provide the appropriate degree of care to assure the highest possible quality of life within the home. People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available.
Gracewell of Salisbury Wilton Road, Salisbury, SP2 7EJ ★★★☆ Gracewell of Salisbury is a luxury care home registered for sixty-three people and offering residential, nursing and dementia care. Claire Lousteau, the Home Manager, leads a friendly team of professionals. They provide compassionate care for residents, assisting them to enjoy their lives to t...
If you are the business owner or manager, you can find out more about the rating process, including how to appeal against the rating given and find out about your right to reply, on theFood Standards Agency Business Guide. This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. For more details - staff are happy to answer any of your questions about care. – the service isn't performing as well as it should and we have told the service how it must improve.
We used the Short Observational Framework for Inspection . SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. Staff understood the needs of the people they were providing care for. People’s needs were set out in care plans they had been involved in developing.
This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met. We looked at four care records which confirmed people’s mental capacity status had been assessed by the registered manager prior to the person receiving care. There was signed consent for information about the person’s health to be shared with third parties, for example, their GP or other healthcare professionals in an emergency. Where needed and appropriate the service made referrals to external healthcare professionals in a timely way.
Examples of comments people told us included, “The staff are all lovely.” “I’m spoilt all the time”. “It’s good in here and we see the manager all the time”. People told us they felt safe when receiving care and were involved in developing and reviewing their care plans. Systems were in place to protect people from abuse and harm and staff knew how to use them. That’s really important to me to feel comfortable” and “I wouldn’t want to be anywhere else, I feel safe here”.
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