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Gracewell of Salisbury Wilton Road, Salisbury, SP2 7EJ ★★★☆ Gracewell of Salisbury is a luxury care home registered for sixty-three people and offering residential, nursing and dementia care. Claire Lousteau, the Home Manager, leads a friendly team of professionals. They provide compassionate care for residents, assisting them to enjoy their lives to t...
They’re like family to me” and “They look after me very well”. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. There were sufficient staff on duty to support people safely. The service had completed the necessary recruitment checks to make sure suitable staff were employed. The bedrooms are arranged over three floors – with a lift giving easy access to all – and residents are encouraged to personalise their rooms with their own photographs and other items of sentimental value.
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Gracewell of Salisbury Wilton Road, Salisbury, SP2 7EJ ★★★☆ Gracewell of Salisbury is a large nursing home located in Salisbury, with a capacity of 63. The care home caters for adults of all ages with Alzheimer's and other forms of dementia. Gracewell of Salisbury also cares for residents with physical disabilities and sensory impairment.
People had individual care plans that had been personalised. The home provides accommodation over three floors which were accessed by a lift. The service had eight rooms that had been designated for ‘intermediate care’. People could access ‘intermediate care’ from hospital to receive rehabilitation for a short period of time.
Gracewell of Salisbury
Has satisfactory documented food safety management system. Audit by Food Authority confirms general compliance with procedures. Yes, Castle View Nursing Home provides care designed to meet the challenges faced by people living with dementia. – the service is performing badly and we've taken enforcement action against the provider of the service. They inspect care services to ensure they are supporting peoples wellbeing; appropriately setup; properly planning out care; are well led; and effectively staffed, each criteria is given a grade out of 6. The senior managers of all the providers homes had a monthly meeting where various aspects of service provision were discussed and audit outcomes were presented.
The provider regularly assessed and monitored the quality of care provided at Castle View. Feedback from people and their relatives was encouraged and was used to make improvements to the service. Staff were appropriately trained and had the right skills to provide the care people needed. They received a thorough induction when they started working for the home and demonstrated a good understanding of their role and responsibilities. Staff had completed training to ensure the care and support provided to people was safe and effective to meet their needs. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.
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The home is detached and is situated in a residential area in Salisbury. Castle View Nursing Home aims to provide service users with a secure, relaxed and homely environment in which their care, well being and comfort is of prime importance. Carers will strive to preserve and maintain the dignity, individuality and privacy of all service users within a warm and caring atmosphere, and in doing so will be sensitive to the service users ever changing needs. All care staff within the home will be appropriately qualified to deliver the highest standard of care.
This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. System or checks in place to ensure that food sold or served is safe to eat, evidence that staff know about food safety, and the food safety officer has confidence that standards will be maintained in future. The Scottish Care Inspectorate is the official regulator for care services in Scotland. People continued to be effectively supported by a team of staff who were trained and well supported to meet their needs. Staff had been assessed as competent to administer medicines.
Examples of comments people told us included, “The staff are all lovely.” “I’m spoilt all the time”. “It’s good in here and we see the manager all the time”. People told us they felt safe when receiving care and were involved in developing and reviewing their care plans. Systems were in place to protect people from abuse and harm and staff knew how to use them. That’s really important to me to feel comfortable” and “I wouldn’t want to be anywhere else, I feel safe here”.
– the service is performing well and meeting our expectations. We spoke with three relatives of people who used the service and they all told us staff were professional respectful and caring. One person said “I have been so happy with my husband’s care, the staff always tell me what is going on and any changes that occur”. Another person told us “the care here is excellent, it doesn’t matter what time of the day or night I visit, it’s always the same”.
It monitors and inspects services, to make sure they are safe, effective and provide high-quality care. It is the fundamental ethos that those service users who live in the home should be able to do so in accordance with the homes statement of values. It is the objective of the home that all service users shall live in a clean and safe environment and be treated with respect and sensitivity to their individual needs and abilities. Staff will be responsive to the individual needs of service users and will provide the appropriate degree of care to assure the highest possible quality of life within the home. People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available.
Turning Point - Hollygrove 49 Roman Road, Salisbury, SP2 9BJ ★★★☆ Hollygrove provides a relaxed and comfortable home for our residents, in a quiet residential area close to Salisbury town centre. Our staff are experienced in caring for older people with conditions such as chronic illnesses, poor mobility and dementia. Maristow Nursing Home 16 Bourne Avenue, Salisbury, SP1 1LT ★★★☆ Maristow Nursing Home is a medium size care home located in Salisbury, with a capacity of 17. Maristow Nursing Home accepts adults of all ages including those with Alzheimer's and other forms of dementia. Maristow Nursing Home also accepts individuals with physical disabilities. Tower View Residential Home 34 Manor Road, Salisbury, SP1 1JS ★★★☆ 34 Tower View is a care home for three people who have mental health needs.
If there is a PDF icon, click it to download the full report. The keywords to use when looking for services or information. This is one of five facilities operated by Wessex Care Limited. To make an enquiry and speak to a member of our team about the best care plan for you or a loved one, please get in touch today.
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